What is the refund policy for Reach Live ticket purchases?
Our refund policy for Reach Live tickets is as follows, and may be subject to change. Registration is first-come, first served.
- Tickets Received As A Bonus To Another Program: There is a refundable $197 seat deposit for general admittance tickets you received as a bonus and $497 for VIP Experience and VIP Speak-Off tickets you received as a bonus. When you show up at the event, we will refund the deposit to you! If you fail to show up at the event, the seat deposit is non-refundable and non-transferable, regardless of circumstance. If you paid to upgrade to a Speak-Off ticket from a General Admission or VIP Experience ticket you received as a bonus, there is no refund for the amount paid to upgrade since the seat deposit was waived.
- Tickets You Purchased: Full-price tickets that you purchased are eligible for a 50% refund if cancelled 30 days or more before the event, but otherwise are non-refundable and non-transferrable. Upgrades to VIP Experience or Speak-Off tickets are not considered full-price tickets for purposes of this policy, and no refunds are therefore available on them.
- Colorado/Local Ticket: This is a free ticket type that requires a credit card authorization to confirm your seat; if you fail to show up for the event, Advance Your Reach will charge your card for $97. If you show up to the event, no fee is charged.
- Colorado/Local VIP Ticket: This is a reduced fee VIP ticket that includes 2 VIP Q&A lunches, VIP lounge, and early registration. It does not include a pre-day intensive or VIP reception.